Welcome to day 8 of my 30 days of blog post ideas series. Today we focus on teaching…
A good how-to post (or a set of them) is invaluable. It can form the basis of an ‘extended’ user manual, covering all the clever tips and tricks users can use with your product or service. They can help users avoid pitfalls they may experience with your product (i.e. stop bad experiences before they become frustrating). They can also form the basis of an FAQ and take some of the pressure off your support team.
The great thing about them is that they don’t have to be big formal manuals or stuff documents. They can be short and sweet, and to the point.
- Break down the steps of your How-To so that each step has a single basic concept (even if that means you have lots of steps).
- Include screenshots where you can, they really help drive home an instruction.
- Don’t use big words, or big sentences. Keep everything as simple as possible.
- If the How-To becomes too big, or feels too complex, break it down into a number of separate posts and create a little series readers can follow along with.